Frequently asked questions

Does your web site work 24 hours a day seven days a week ?

Yes, you can search/order anytime.

Is ordering simple ?

Yes, simply navigate through the site, choose a product and add it to the shopping cart. Follow the prompts for details for shipping and payment.

How long does it take to ship my order ?

Normally two to four days, if items are in stock. Back orders will be sent as soon as it is in our warehouse. You will be notified by email informing you that your order has been sent and the amount of your shipping cost.

How safe is your e-commerce?

Security of your personal information is a top priority. The latest data encryption methods are used to protect all transactions. Our web site is tested weekly to ensure that high security standards are maintained. It has met the security requirements for SecurityMetrics^®      Our Web site will also secure your private information using VeriSign.   Please remember to click on the VeriSign symbol before you order.  This will secure the information you provide for your order.

Do you ship internationally?

Yes, with the understanding that international shipments are subject to various taxes, restrictions and regulations which the customer is responsible for.

What form of payment do you accept?

Why do we use PayPal?

Because PayPal is:

• Easy to Sign Up, and is Easy to Use
• The forms needed to sign up for PayPal only take a few minutes to complete.
• Once you're done, you can send your payment in minutes!
• PayPal helps prevent identity theft.
• One of the most effective ways to protect yourself from identity theft is to keep your financial information private.
• PayPal enables you to pay without sharing your financial information with sellers.
• It gives 100% protection against unauthorized payments sent from your account.
• Not only do they help keep your financial information private, they guarantee 100% protection against unauthorized payments sent from your account.
• PayPal is accepted Worldwide
• PayPal is accepted by thousands of businesses worldwide and is the preferred payment method on eBay
• PayPal sends an email confirmation of every account transaction.
• If you receive confirmation of a transaction you don’t recognize, our 24/7 customer support team will help you sort out the situation.
• If you think an unauthorized payment has been sent from your account, you can file an unauthorized activity claim
• When you pay with PayPal, you gain access to a forum for dispute resolution called the Resolution Center.   Through it, you can file a claim against:  

A physical good that you paid for but never received. 

A physical good you purchased on eBay that was  different than what was described in the listing.

• Dispute Resolution specialists gather information about your transaction and help you resolve the issue. Throughout the process, you’ll be advised of your claim’s status via email and on your Account Overview page.

Please stay safe when you’re not using PayPal.   If you must enter personal or financial information online, make sure you’re on a secure website.  Review your credit card and bank statements for transactions you don’t recognize.

What is your return Policy?